Why we’re all in on performance branding. – and how it can transform your growth.

Boost Customer Lifetime Value with Performance Branding

Dereka Smith

March 18, 2025

As digital marketers, we often find ourselves under immense pressure to deliver immediate sales results, justify every dollar spent, and satisfy leadership with quick wins. However, these instant conversions might be quietly undermining the long-term health of our brands – and our overall marketing.

Not All Shoppers Are Equal

When analyzing customer lifetime value (CLTV) by source, a consistent trend emerges: customers acquired through DR campaigns frequently have lower average order values (AOV) compared to those who enter through upper-funnel, organic, or branded efforts. This difference in customer quality underscores why marketers must balance short-term conversions with long-term brand-building strategies to secure sustainable growth and profitability.

Conversely, paid media channels may attract impulse buyers whose purchases offer limited long-term profitability compared to consideration-driven consumers. This underscores the need for a balanced marketing approach that integrates both paid and organic strategies.​

The Trap of Short-Term Marketing Wins

Short-term performance marketing offers the allure of rapid conversions, linear tracking and attribution, and impressive click-through rates, providing immediate validation of our strategies. Yet, these instant wins may conceal deeper issues.​

For instance, a 2023 survey revealed that American consumers spent an average of $150 on impulse purchases each month, a figure that decreased by 48% compared to 2022. This decline suggests a growing consumer shift towards more deliberate purchasing decisions. 

Capital One recently uncovered something eye-opening: their most valuable customers—those with the highest credit scores and greatest loyalty—rarely click and convert immediately from ads. Instead, these customers carefully research and thoughtfully consider before buying. 

Performance Branding, a strategy we’ve developed to help clients tap into the power of brand marketing with measurable business results, capitalizes on this purchase behavior. Prior to coming to us, we had a client that had an aggressive acquisition (spend this, spend that) strategy. We empowered them to adopt a performance branding approach that re-allocated budget to four new upper-funnel channels: TikTok, YouTube, Pinterest, and CTV. This led to a 100% lift in conversions. You can read more about this here.

Why Performance Branding Is Your Best Defense against Diminishing Returns

Performance branding isn’t about sacrificing immediate results; it’s about aligning them with long-term goals. It’s a practical approach that helps brands avoid the diminishing returns trap—spending more to gain less by identifying when short-term spending is no longer effective.​

Our complimentary free audit can provide these insights, helping you understand how to efficiently allocate your marketing budget. It’s designed for digital marketers facing high CAC, attribution challenges, and limited resources, yet seeking clear strategies for sustainable growth.​

Don’t Let Short-Term Thinking Hold Your Brand Back

Ensure that your short-term marketing wins aren’t compromising your brand’s future. Take the first step by requesting your free audit here.

For more insights from  on why traditional digital marketing strategies need an update in 2025, explore this timely article written by CEO Bryan Karas: Why Your Best Customers Aren’t Clicking Your Ads – The Performance Branding Secret

Dereka Smith

Dereka Smith is a sales and marketing specialist at Playbook Media, where she shares the latest insights and strategies to fellow marketers. With 3 years experience in the B2B sector, she specializes in email marketing and copywriting that drives real results—whether it’s boosting lead conversions or building brand loyalty. Outside of Playbook Media, Dereka works as a freelance email marketer for early-stage startups, blending data-driven insights with creative storytelling to help founders stand out in crowded markets.

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